Returns & Refunds

This policy applies only to purchases made through gleecycle.com.

For any cancellation, return or refund request, please contact us at service@gleecycle.com before taking any action.

Order Cancellation

Before Shipping

Orders cancelled before shipment are eligible for a full refund.

After Shipping or Refusal of Delivery

If the order has already shipped or delivery is refused, the customer is responsible for the shipping, interception and return costs.

We will try to intercept the package.

  • If interception is successful, a 5% interception and handling fee will be deducted from the order total, and the remaining 95% will be refunded.
  • If interception is unsuccessful, the refund will be processed only after the item has been returned to our warehouse. The applicable return shipping costs will be deducted from the refund.

The estimated return shipping cost for an electric bike is approximately €200, depending on the courier and destination.

Accessory Orders

Accessories and spare parts cannot be returned or exchanged unless they arrive damaged or defective.

Please check the product details and compatibility carefully before ordering.

Bike Returns

Return requests must be submitted within 14 days of delivery.

To receive a full refund, the bike must be unused, in its original condition and returned with all original accessories, manuals and packaging.

Once the return request has been confirmed:

  • The bicycle must no longer be used, ridden or modified.
  • The bicycle must be dispatched within 14 days.
  • The bicycle must be packed securely according to our instructions.

For non-defective returns, the customer is responsible for the return shipping costs.

Defective or Damaged Items

If your bike arrives damaged or defective, please contact us and provide clear photos or videos.

After confirming the issue, we will provide an appropriate solution, such as replacement parts, repair, exchange or refund.

Reasonable shipping costs for confirmed defective or damaged items will be covered by us.

Damage caused by incorrect assembly, misuse, accidents, unauthorised modifications or normal wear is not considered an original product defect.

Refunds and Deductions

Refunds are processed after the returned item has been received and inspected at our warehouse.

If the bicycle has been used, ridden, damaged, modified or returned incomplete, a reasonable deduction of up to 30% of the order value may be applied based on its actual condition and diminished value.

Return shipping costs may also be deducted where applicable.

After inspection, refunds are normally processed within 3–5 business days.

How to Return

  1. Email service@gleecycle.com within 14 days of delivery.
  2. Provide your order number and photos of the bicycle, accessories and packaging.
  3. Wait for our return confirmation, return address and instructions.
  4. Stop using the bicycle and pack it securely.
  5. Dispatch the return within 14 days after confirmation.

⚠️ IMPORTANT: Do not return any item without first receiving the correct return address and instructions. Returns sent to the wrong address may be delayed or result in additional costs.

Late or Missing Refunds

If you have not received your refund, please first check with your bank, credit card company or payment provider.

If the refund is still missing, contact us at service@gleecycle.com.