Yes. You can return the e-bike to the location provided by our after-sales customer service team. Refunds will be issued as long as the e-bike is returned within 14days of purchase, unused, and in its original packaging.
If the return is due to a product defect, we will cover the shipping costs. Otherwise, the customer will be responsible for the return shipping fees.
Orders for in-stock e-bikes are processed within 1-2 business days. Once shipped, delivery typically takes 7-1 days depending on your location. Overall, you can expect to receive your e-bike within 8-15 days.
If your e-bike requires repair, please contact our customer service team. We will guide you through the repair or replacement process.
Yes, modular design allows quick replacement within 10 minutes.
Which factors contribute to the riding range?
Riding range is influenced by assist mode, terrain, wind conditions, temperature, surface type, traffic stops, rider's weight, load, and tire pressure etc.
Yes, it can reduce the incline of the slope and enhance your average speed when encountering a slope and headwind. You may be astonished by the extent to which you can complete some of the most challenging journeys with greater ease.
25KM/H.
145 lbs(65kg).
The serial number is located on the head tube of the eBike.
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