Shipping Policy

In this Policy, we detail the delivery methods, delivery periods and associated shipping costs for orders placed on this website. Please note that this policy does not establish legally enforceable rights and obligations. Instead, it outlines our standard procedures for product delivery.

Please contact our staff for support in the first instance when you encounter any logistical and shipping issues.Email: service@gleecycle.com

 

Pre-Sale Products and Shipping Delays

For pre-sale products, please be aware that the estimated shipping time provided may be subject to delays due to unforeseeable logistics issues. These delays may result in a later shipping date than initially anticipated.

 

Shipping Orders

We typically process your order within 1-3 working days. Any important messages related to your order will be communicated to you via email.

 

Free Shipping

Enjoy free shipping on all orders from Our Store. We aim to ship products from our local warehouses, ensuring both free shipping and tax-free benefits.

 

Delivery Time

EU courier:
E-Bike: DPD / UPS / FedEx (Delivery takes 7-10 business days)
Other Accessories or Battery: YunExpress / DHL / UPS /DPD (Usually shipped from China warehouse, takes 15-20 days for delivery)

 

Delivery Address

It is essentially important to provide us with complete and correct address. We are unable to change your shipping address once your shipment are prepared or orders are shipped.

If a package was return to us due to an incomplete or incorrect address provided by you or your agent, we will contact you immediately for a correction, and your package will be re-shipped with additional shipping fee.

You should provide us a daytime telephone number on every order. Sometimes the packages will be returned to our warehouse as it is undeliverable. When the carrier return the undeliverable package to us, please contact service@gleecycle.com to make an agreement for reshipment.

We deliver to the following countries with free shipping:

Europe: United Kingdom(Northern Ireland is not supported), France, Italy, Spain, Germany, Portugal, Netherlands, Belgium, Sweden, Romania, Finland, Czech Republic, Denmark, Latvia, Estonia, Bulgaria, Poland, Luxembourg, Croatia, Slovakia, Slovenia, Lithuania, Hungary, Croatia, Austria, Greece，Australia.

Some remote areas and island areas may not be able to deliver, please contact us to confirm before placing an order.

For accessories, we ship worldwide for free
We also could ship to other countries, please contact us by email: service@gleecycle.com