Guarantee

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

 

Warranty Statement

Accessory Name Warranty (Months) Service Content
Battery 12 If battery decays by >50% or fails (excluding human factors), free replacement within 6 months.
Electrical Machinery 12 Free replacement within 6 months if malfunction occurs. (Water damage not covered)
Instruments / Controllers / Chargers 12 Replaced if malfunctioned (self-modified/human damage not covered)
Booster / Switch / Throttle / Headlights 6 Free replacement for functional impairment
Frame 36 Free replacement for cracking, desoldering, or fracture
Front Fork 12 Free replacement for cracking, desoldering, or fracture
Braking / Transmission System / Gear Disc 6 Free replacement if not repairable
Tires / Brake Pads / Parking Racks / Pedals 3 Consumables replaced free if failed within 3 months


Note:

1. All after-sales issues, pictures and videos are required 
2. All parts of the vehicle will be strictly guaranteed according to the warranty terms and conditions.
3. Unauthorized modification of controllers, batteries, chargers, and other components is not eligible for warranty.
4. Gifts, consumables, and packaging accessories are not covered by the warranty. 
5. Damage caused by human factors is not covered by the warranty.

 

Contact US: service@gleecycle.com

    Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.