Extended Warranty Service Terms

Gleecycle Extended Warranty Service adds 12 months of protection for eligible Dukawey and LANKELEISI e-bikes purchased from Gleecycle. It covers the battery, motor, controller and display against eligible non-user-caused functional failures.

1. Eligibility and Service Period

  • The service is available only for eligible Dukawey and LANKELEISI e-bikes purchased from Gleecycle.
  • The Extended Warranty begins on the day after the applicable original warranty for the covered component expires and remains valid for 12 months.
  • Each Extended Warranty applies to one e-bike only. It cannot be shared with or transferred to another e-bike.
  • Proof of the e-bike purchase and the Extended Warranty purchase is required when making a claim.
Eligible Brand Original Warranty Extended Warranty Total Coverage
Dukawey Applicable original warranty Additional 12 months Original period + 12 months
LANKELEISI Applicable original warranty Additional 12 months Original period + 12 months

2. Covered Components

Coverage applies only to functional failures arising during normal and intended use that are not caused by the customer, an accident, improper maintenance or an external event.

Covered Component Covered Failure
Battery Functional failure that prevents the battery from charging or discharging normally. Gradual capacity loss from normal use is not covered.
Motor Internal electrical or mechanical failure that prevents the motor from operating normally.
Controller Internal electrical or circuit failure that prevents normal operation.
Display No display, abnormal display, or functional failure of the display controls.
Claim review: Each claim is reviewed separately. Coverage applies only when the issue involves one of the four covered components and matches a covered failure described in the table above. A repair or replacement does not restart or extend the service period.

3. What Is Not Covered

  • Only the battery, motor, controller and display are covered. All other components and accessories are excluded.
  • Normal wear, gradual battery capacity loss, cosmetic damage, scratches, paint damage or ageing.
  • Damage caused by collision, dropping, water ingress, improper use, improper charging, improper storage, poor maintenance or transportation.
  • Failure caused by unauthorised disassembly, modification, tuning, repair or the use of incompatible parts.
  • Loss, theft, fire, flood, lightning, natural disaster or other events outside Gleecycle's reasonable control.

4. How to Make a Claim

  1. Contact Gleecycle at support@gleecycle.com.
  2. Provide your order number, proof of Extended Warranty purchase, and clear photos or videos showing the issue.
  3. Wait for Gleecycle to review the information. Additional diagnostic checks may be requested.
  4. If the claim is approved, Gleecycle will decide whether the covered component should be repaired or replaced. A replacement may be a functionally equivalent part where the original part is unavailable.

Approved covered parts and standard delivery of replacement parts will be provided without additional charge. Third-party repairs, on-site service, travel, local workshop charges or other costs are covered only when approved by Gleecycle in writing before the cost is incurred. Gleecycle may require a defective part to be returned.

5. Customer Responsibilities

  • Use and maintain the e-bike according to the user manual and official instructions.
  • Do not dismantle, modify or repair covered components without prior written approval from Gleecycle.
  • Keep the original order information and Extended Warranty purchase confirmation.
  • Provide the information and reasonable cooperation needed to diagnose the fault.

6. Cancellation and Refunds

  1. A separately purchased Extended Warranty may be cancelled within 14 days after the customer receives the e-bike for a full refund, provided that no claim has been submitted and no service has been provided under the Extended Warranty. This does not apply to a complimentary Extended Warranty provided at no additional charge.
  2. After the 14-day period, the Extended Warranty cannot be cancelled. However, if the e-bike is returned for a full refund because of a product quality issue, the Extended Warranty fee will also be refunded in full.
  3. All eligible refunds will be issued to the original payment method and returned to the original payment account or payment channel.

7. Statutory Rights

This Extended Warranty is a separate commercial service. It supplements and does not replace or limit any statutory guarantee or other consumer rights available under applicable law.

8. Contact

For questions or claims, contact support@gleecycle.com.